#kms-chat-launcher{position:fixed;bottom:28px;right:28px;z-index:9990;width:48px;height:48px;border-radius:50%;background:var(--kaizen-red);color:#fff;border:none;box-shadow:0 6px 20px rgba(225,59,59,.38);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:transform .3s var(--ease),box-shadow .3s var(--ease),background .25s}#kms-chat-launcher:hover{background:var(--kaizen-red-dark);transform:scale(1.08) translateY(-3px);box-shadow:0 14px 36px rgba(225,59,59,.5)}#kms-chat-launcher .launcher-icon-chat{display:block}#kms-chat-launcher .launcher-icon-close,#kms-chat-launcher.is-open .launcher-icon-chat{display:none}#kms-chat-launcher.is-open .launcher-icon-close{display:block}.launcher-badge{position:absolute;top:-4px;right:-4px;width:18px;height:18px;border-radius:50%;background:var(--improve-green);border:2px solid #fff;animation:2.4s ease-in-out infinite badge-pulse}@keyframes badge-pulse{0%,100%{transform:scale(1);opacity:1}50%{transform:scale(1.25);opacity:.75}}#kms-chat-window{position:fixed;bottom:28px;right:96px;z-index:10000;width:390px;max-width:calc(100vw - 124px);top:90px;height:auto;max-height:calc(100dvh - 118px);border-radius:20px;background:var(--white);box-shadow:0 24px 64px rgba(11,30,51,.22),0 4px 16px rgba(11,30,51,.1);display:flex;flex-direction:column;overflow:hidden;border:1px solid var(--line);transform:scale(.88) translateX(20px);opacity:0;pointer-events:none;transform-origin:bottom right;transition:transform .35s var(--ease),opacity .3s var(--ease)}#kms-chat-window.is-open{transform:scale(1) translateX(0);opacity:1;pointer-events:auto}.kchat-header{background:var(--ink);color:#fff;padding:14px 16px 12px;display:flex;align-items:center;gap:12px;flex-shrink:0}.kchat-header__avatar{width:40px;height:40px;border-radius:50%;background:linear-gradient(135deg,var(--kaizen-red),#ff6b6b);display:flex;align-items:center;justify-content:center;flex-shrink:0;position:relative}.kchat-header__avatar-online{position:absolute;bottom:1px;right:1px;width:10px;height:10px;border-radius:50%;background:var(--improve-green);border:2px solid var(--ink)}.kchat-header__info{flex:1;min-width:0}.kchat-header__name{font-family:var(--font-display);font-size:.95rem;font-weight:600;line-height:1.2}.kchat-header__status{font-size:.72rem;color:rgba(255,255,255,.6);margin-top:1px}.kchat-header__actions{display:flex;gap:4px}.kchat-btn-icon{width:32px;height:32px;border-radius:8px;background:rgba(255,255,255,.1);color:rgba(255,255,255,.85);border:none;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background .2s}.kchat-btn-icon:hover{background:rgba(255,255,255,.2);color:#fff}.kchat-mode-tab{display:flex;border-bottom:1px solid var(--line);flex-shrink:0;background:#fff}.kchat-mode-tab button{flex:1;padding:9px 8px;font-family:var(--font-body);font-size:.78rem;font-weight:600;color:var(--steel);background:0 0;border:none;border-bottom:2.5px solid transparent;cursor:pointer;transition:color .2s,border-color .2s;letter-spacing:.01em}.kchat-mode-tab button.is-active{color:var(--kaizen-red);border-bottom-color:var(--kaizen-red)}.kchat-progress{padding:8px 16px 6px;flex-shrink:0;display:none}.kchat-progress.is-visible{display:block}.kchat-progress__label{font-size:.72rem;color:var(--steel-light);margin-bottom:5px;display:flex;justify-content:space-between}.kchat-progress__label span:last-child{font-weight:600;color:var(--kaizen-red)}.kchat-progress__bar{height:4px;background:var(--line);border-radius:999px;overflow:hidden}.kchat-progress__fill{height:100%;background:linear-gradient(90deg,var(--kaizen-red),#ff7a7a);border-radius:999px;transition:width .5s var(--ease)}.kchat-messages{flex:1;overflow-y:auto;padding:14px 14px 8px;display:flex;flex-direction:column;gap:12px;scroll-behavior:smooth}.kchat-messages::-webkit-scrollbar{width:4px}.kchat-messages::-webkit-scrollbar-track{background:0 0}.kchat-messages::-webkit-scrollbar-thumb{background:var(--line);border-radius:4px}.kchat-msg{display:flex;gap:8px;align-items:flex-end;animation:msg-in .3s var(--ease)}@keyframes msg-in{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.kchat-msg--bot{flex-direction:row}.kchat-msg--user{flex-direction:row-reverse}.kchat-msg__avatar{width:28px;height:28px;border-radius:50%;background:linear-gradient(135deg,var(--kaizen-red),#ff6b6b);display:flex;align-items:center;justify-content:center;flex-shrink:0;color:#fff}.kchat-msg__bubble{max-width:78%;padding:10px 13px;border-radius:16px;font-size:.875rem;line-height:1.55;word-break:break-word}.kchat-msg--bot .kchat-msg__bubble{background:var(--paper);color:var(--ink);border-bottom-left-radius:4px;border:1px solid var(--line)}.kchat-msg--user .kchat-msg__bubble{background:var(--kaizen-red);color:#fff;border-bottom-right-radius:4px}.kchat-typing{display:flex;align-items:center;gap:5px;padding:10px 14px;background:var(--paper);border:1px solid var(--line);border-radius:16px 16px 16px 4px;width:fit-content}.kchat-typing span{width:7px;height:7px;border-radius:50%;background:var(--steel-light);animation:1.2s ease-in-out infinite typing-dot}.kchat-typing span:first-child{animation-delay:0s}.kchat-typing span:nth-child(2){animation-delay:.2s}.kchat-typing span:nth-child(3){animation-delay:.4s}@keyframes typing-dot{0%,100%,80%{transform:scale(1);opacity:.45}40%{transform:scale(1.35);opacity:1}}.kchat-quick-replies{display:flex;flex-wrap:wrap;gap:7px;padding:0 14px 10px;flex-shrink:0}.kchat-qr-btn{padding:7px 14px;border-radius:999px;font-family:var(--font-body);font-size:.8rem;font-weight:600;color:var(--kaizen-red);background:rgba(225,59,59,.06);border:1.5px solid rgba(225,59,59,.25);cursor:pointer;transition:background .2s,border-color .2s,transform .2s;white-space:nowrap}.kchat-qr-btn:hover{background:rgba(225,59,59,.12);border-color:rgba(225,59,59,.5);transform:translateY(-1px)}.kchat-qr-btn:active{transform:scale(.97)}.kchat-summary{background:var(--paper);border:1px solid var(--line);border-radius:14px;padding:12px 14px;font-size:.82rem;line-height:1.6;max-width:88%}.kchat-summary__title{font-family:var(--font-display);font-size:.88rem;font-weight:700;color:var(--ink);margin-bottom:10px;display:flex;align-items:center;gap:6px}.kchat-summary__row{display:flex;gap:6px;padding:4px 0;border-bottom:1px solid var(--line)}.kchat-summary__row:last-of-type{border-bottom:none}.kchat-summary__key{font-weight:600;color:var(--steel);min-width:110px;flex-shrink:0}.kchat-summary__val{color:var(--ink);word-break:break-word}.kchat-summary__actions{display:flex;gap:8px;margin-top:12px}.kchat-summary__actions button{flex:1;padding:9px 12px;border-radius:10px;font-family:var(--font-body);font-size:.82rem;font-weight:600;cursor:pointer;transition:transform .2s,box-shadow .2s}.kchat-btn-confirm{background:var(--kaizen-red);color:#fff;border:none;box-shadow:0 4px 14px rgba(225,59,59,.28)}.kchat-btn-confirm:hover{transform:translateY(-1px);box-shadow:0 8px 20px rgba(225,59,59,.36)}.kchat-btn-edit{background:0 0;color:var(--ink);border:1.5px solid var(--line)}.kchat-btn-edit:hover{border-color:var(--ink)}.kchat-input-area{border-top:1px solid var(--line);padding:10px 12px;display:flex;gap:8px;align-items:center;flex-shrink:0;background:#fff}.kchat-input-area input{flex:1;border:1.5px solid var(--line);border-radius:999px;padding:9px 16px;font-family:var(--font-body);font-size:.88rem;color:var(--ink);background:var(--paper);outline:0;transition:border-color .2s}.kchat-input-area input::placeholder{color:var(--steel-light)}.kchat-input-area input:focus{border-color:var(--kaizen-red);background:#fff}.kchat-send-btn{width:38px;height:38px;border-radius:50%;background:var(--kaizen-red);color:#fff;border:none;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:background .2s,transform .2s}.kchat-send-btn:hover{background:var(--kaizen-red-dark);transform:scale(1.08)}.kchat-send-btn:disabled{background:var(--line);cursor:not-allowed;transform:none}.kchat-success-msg{text-align:center;padding:20px 16px;animation:msg-in .4s var(--ease)}.kchat-success-msg__icon{width:56px;height:56px;border-radius:50%;background:rgba(31,169,122,.12);color:var(--improve-green);display:flex;align-items:center;justify-content:center;margin:0 auto 14px}.kchat-success-msg__title{font-family:var(--font-display);font-size:1rem;font-weight:700;color:var(--ink);margin-bottom:8px}.kchat-success-msg__text{font-size:.85rem;color:var(--steel);line-height:1.6}.kchat-error{background:rgba(225,59,59,.07);border:1px solid rgba(225,59,59,.2);border-radius:10px;padding:10px 14px;font-size:.82rem;color:var(--kaizen-red-dark);display:flex;align-items:center;justify-content:space-between;gap:10px}.kchat-retry-btn{padding:5px 12px;border-radius:999px;background:var(--kaizen-red);color:#fff;font-size:.78rem;font-weight:600;border:none;cursor:pointer;white-space:nowrap;transition:background .2s}.kchat-retry-btn:hover{background:var(--kaizen-red-dark)}@media (max-width:640px){#kms-chat-launcher{bottom:18px;right:18px;width:48px;height:48px;z-index:9990}#kms-chat-window{position:fixed;top:0;left:0;right:0;bottom:0;width:100%;max-width:100%;height:100vh;height:100dvh;max-height:100dvh;border-radius:0;z-index:10000;transform:translateY(100%);transition:transform .35s cubic-bezier(.16, 1, .3, 1),opacity .3s var(--ease)}#kms-chat-window.is-open{transform:translateY(0)}}